magic

Chapter 22 - ERIC DALTON WRITESDalton sent me a letter through the airline’s mediation process.

I expected excuses.

There were some.

I believed your booking was an award pair.

True.

I was under pressure to close the flight.

True.

Then:

I saw the cane and made an assumption that moving you and your daughter together would be simpler than separating other passengers. I told myself I was preserving your needs when I had not asked you what you needed.

That was better.

Then:

When you stood, I saw that it caused you pain. I still did not stop because I was focused on completing the seating change. I am ashamed of that.

I read that twice.

No salute.

No veteran worship.

The actual harm.

A man watched another man struggle upright and treated it as workflow.

I replied once.

May you like

Thank you for naming what happened accurately.

Nothing more.

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