Chapter 12 - Nora’s problem

Nora nearly lost her job.
Not because the hotel wanted to punish her for speaking.
Because management discovered she had allowed Vanessa into a restricted service area without reporting it immediately.
Nora blamed herself.
“I should’ve taken the glass.”
I said:
“Yes.”
She looked surprised.
Most people expected me to comfort her.
I continued:
“And then you ran out and stopped me from drinking it.”
She cried.
Two things can be true.
The hotel formally disciplined her for the access failure.
Then promoted its beverage-control procedures after reviewing the incident.
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Nora stayed.
That mattered later because she became one of the most reliable witnesses precisely because she never pretended she had done everything right.